Contact Us
People Care Services is an NDIS registered provider.
Our service operates 7 days a week and welcomes any kind of enquiries from prospective clients and their families.
Get In Touch
Open Hours
Mon – Fri — 08:00 – 17:00
Saturday — Closed
Sunday & Holidays — Closed
Outside of office hours: Send us an email as we value your business and our friendly team will be in touch as soon as possible.
But don’t worry our Team of supports are busy working 24 hours a day, 7 days a week!
Email us
Head Office -0411 385 742
Mackay Region – 0423 591 151
mackay@peoplecareservices.com.au
Hervey Bay Region – 0423 351 123
herveybay@peoplecareservices.com.au
Respite – Urangan Hervey Bay
respite@peoplecareservices.com
South East Queensland – 0466 645 220
seqld@peoplecareservices.com.au
Rockhampton – Head Office
Coffs Harbour Region – 0493 637 851
Email: nsw@peoplecareservices.com
Feedback/Complaints
What if I am not happy with the service?
People Care Services aims to provide a high-quality service, please let us know if you have any concerns with the service. We value clients ‘feedback and ideas as you could suggest something that may assist others or solve a problem that we do not know about. Grievances and complaints are dealt with by those directly involved if it is appropriate and safe to do so.
The stakeholder can request the Managing Director (or Delegate) to assist them in presenting the complaint to the person involved. Where a complaint is not resolved in the first instance, the Managing Director will investigate the complaint and provide direction to the complainant in relation to resolution.
If a resolution is not achieved, or the complainant is not satisfied with the resolution, the complainant can appeal or seek an external appeal and/or external mediation.
