Disability Services and Coronavirus

Disability services and coronavirus

Disability Services and Coronavirus


Disability Services and coronavirus are a big topic among the community recently. You would have seen a sharp increase in cases in Victoria recently, and now NSW. Seeing growing numbers, it brings to mind how we can protect our most vulnerable. With NDIS disability providers and support workers considered essential workers, this is important. We take our responsibility to our clients seriously while also keeping ourselves safe and healthy.

This means that you might have been notified of some adjustments to care plans or changes that have had to come into effect. This is to ensure the health and safety of all.

What Does This Mean For You?

The NDIS Commission recently released an informative document. It outlines what clients can expect from disability services and coronavirus protocols during the time of this pandemic. You can read the entire document here if you choose. To outline the most important information, we have quoted some of it below

You should expect your providers to:

  • keep you safe from unnecessary risk of catching the virus. This includes making sure workers know about washing their hands and meeting social distancing requirements, and not going to work if they are unwell
  • maintain the supports and services you rely on for your health and safety
  • let you know if there are any going to be any changes to your supports, for example not being able to go to your regular activities
  • use your preferred communication methods when seeking your input or giving you information
  • have enough trained and experienced staff to continue to support you and other people with disability if there is a COVID-19 outbreak
  • have enough supplies of things like personal protective equipment (PPE), hand sanitiser and soap
  • understand when they must use PPE(and how to use it correctly), and when they are not required to use it
  • know what they need to do, and who they need to contact, if they think someone in your residence has COVID-19
  • communicate with you, your family and guardian/advocates about any changes to their visitor management policy. Any changes should be in line with advice from public health officials.


How Can People Care Services Help?

You can be assured that People Care Services will uphold our obligations to your current care arrangements to the best of our abilities. If you have any questions about how People Care Services is handling coronavirus protocols, don’t hesitate to get in touch. We appreciate any queries or feedback we can get. As a result, this helps us tailor our services for better support.

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